Talk to a human
Call or send the form. A care coordinator — not a call centre — listens to the situation and tells you honestly whether home care is the right answer.
How it works
From first call to first visit in days, not weeks.
No sales pressure and no obligation. The assessment is free whether or not you go ahead.
Free in-home assessment
A nurse visits the home, assesses needs and safety, and writes a care plan with hours, tasks and costs set out in plain language.
Meet your caregiver
We propose a matched caregiver and you meet them before anything is committed. If the fit is wrong, we re-match at no cost.
Care begins, and adapts
Care starts on your schedule. Visit notes come to the family, and the plan is reviewed as needs change.
Supported by and working alongside
Safety and accountability
What screened actually means here.
Home care is one of the few services where a stranger has keys to the house. That deserves a specific answer, not a slogan.
- Vulnerable Sector CheckEvery caregiver clears a Criminal Record and Judicial Matters Check including vulnerable sector screening, renewed annually.
- Verified credentialsPSW certificates, nursing registration and CPR/AED cards are verified against the issuing body — not accepted at face value.
- Two professional referencesContacted directly and asked specific questions about reliability, judgement and conduct under pressure.
- Employees, not contractorsOur caregivers are employed, supervised, insured and WSIB-covered. You are not the employer and carry none of that liability.
- Supervised and reviewedScheduled supervisory visits, documented visit notes and a formal complaint process with a named owner and a response deadline.
Where we stand
Small enough to know your name.
PlugCare is a Canadian home care provider serving Ottawa and Eastern Ontario.
120+Families supported across Eastern Ontario
48,000+Hours of care delivered
65+Screened caregivers on our roster
4Years serving Canadian healthcare
Questions
Answers, before you have to ask.
How quickly can care start?
For most standard requests we can complete the assessment within 2 business days and begin care within 3 to 5 days. Urgent hospital discharges are prioritised — call us and say it is a discharge.
What does it cost, and what is the minimum?
Rates run from $19/hour for companionship to $38/hour for specialized care, depending on the service and the caregiver's qualifications. The minimum booking is 3 hours per visit. There is no membership fee and no lock-in contract. Overnight, live-in and statutory holiday rates differ — the written care plan sets out every number before you commit.
Is any of this covered by government funding or insurance?
In Ontario, publicly funded home care is arranged through Ontario Health atHome, and eligibility and hours are decided by them, not by us. Private home care may also be covered under extended health benefits, veterans' benefits, or a long-term care insurance policy. We will tell you what to ask for, and we will not pretend to know your coverage — check with your plan administrator.
Do we get the same caregiver every visit?
That is the design. You are matched with a primary caregiver, with a named backup introduced in advance for illness and vacation. If the match is not right, tell us and we re-match at no cost.
Can you provide nursing care, not just personal support?
Yes. Where the care plan calls for it we assign Registered Practical Nurses or Registered Nurses — for wound care, medication administration, catheter and ostomy care, and palliative support. Personal Support Workers cannot perform controlled acts, and we will not pretend otherwise.
What areas do you serve?
Ottawa and surrounding Eastern Ontario communities. If you are outside our service area, call anyway — we would rather refer you somewhere good than leave you searching.
How do you handle a complaint?
It goes to a named care manager with a 1 business day acknowledgement and a 5 business day written response. Serious concerns are escalated the same day and, where required, reported to the appropriate regulator.
Are your caregivers employees or contractors?
Employees. They are screened, trained, supervised, insured and WSIB-covered by PlugCare. You are never the employer of record and carry none of that liability.
Not sure what level of care you need?
Neither are most families when they call. That is what the free assessment is for — a nurse tells you honestly what is needed, including when the answer is “less than you think”.