Let's talk about what's needed.
Tell us what is going on. A care coordinator will call you back, usually the same business day, and the in-home assessment that follows is free with no obligation.
Request a free care assessment
Or reach us directly
Hours
Care coordination: Monday to Friday, 8:00–18:00 ET. Caregiver scheduling and on-call support: 7 days a week.
Service area
Ottawa, Orléans, Kanata, Nepean, Barrhaven, Gloucester, Vanier, Rockland, Casselman, Embrun and surrounding Eastern Ontario communities.
Supported by and working alongside
Answers, before you have to ask.
How quickly can care start?
For most standard requests we can complete the assessment within 2 business days and begin care within 3 to 5 days. Urgent hospital discharges are prioritised — call us and say it is a discharge.
What does it cost, and what is the minimum?
Rates run from $19/hour for companionship to $38/hour for specialized care, depending on the service and the caregiver's qualifications. The minimum booking is 3 hours per visit. There is no membership fee and no lock-in contract. Overnight, live-in and statutory holiday rates differ — the written care plan sets out every number before you commit.
Is any of this covered by government funding or insurance?
In Ontario, publicly funded home care is arranged through Ontario Health atHome, and eligibility and hours are decided by them, not by us. Private home care may also be covered under extended health benefits, veterans' benefits, or a long-term care insurance policy. We will tell you what to ask for, and we will not pretend to know your coverage — check with your plan administrator.
Do we get the same caregiver every visit?
That is the design. You are matched with a primary caregiver, with a named backup introduced in advance for illness and vacation. If the match is not right, tell us and we re-match at no cost.