Help at home
From$26 per hour
$26–$34 per hour · 3-hour minimum visit
Housekeeping, meals, laundry, and the practical work of keeping a home running.
- Housekeeping
- Meal preparation
- Laundry
- Tech help
Services
Companionship
A familiar face, regular check-ins, and someone to share the day with.
Loneliness is not a small problem. It is linked to faster cognitive decline, poorer heart health, and higher rates of hospitalisation. A PlugCare companion turns an empty afternoon into a visit worth looking forward to — conversation, a walk, a card game, a trip to the grocery store, or simply someone in the house so the family can breathe.
From$19 per hour
$19–$26 per hour · 3-hour minimum visit
- Companions
- Wellness check-ins
- Personal shoppers
- Conversation & games
- Walks and outings
What's included
Is this the right service?
- Regular visits, same caregiverYou are matched with a companion who returns week after week — continuity is the whole point.
- Scheduled wellness check-insShort daily or weekly visits or calls, with a written note back to the family after each one.
- Personal shopping and errandsGroceries, pharmacy pick-ups, post office, and the small errands that quietly stop getting done.
- Bilingual and culturally matchedEnglish, French, and other languages on request — matched to background and faith where it matters.
Rates
From$19 per hour
$19–$26 per hour · 3-hour minimum visit
- The free in-home assessment and written care plan
- Caregiver travel time and mileage between clients
- Visit notes sent to the family after every shift
- A named care coordinator you can reach directly
Hourly rates for private-pay care in Ottawa and Eastern Ontario. Minimum visit 3 hours. No membership fee and no lock-in contract. Overnight, live-in and statutory holiday rates differ — every figure is confirmed in your written care plan before you commit.
All services
See all services →Mobility assistance
From$30 per hour
$30–$38 per hour · 3-hour minimum visit
Drives to appointments, travel companionship, and safe movement in and out of the home.
- Drives to appointments
- Travel companionship
- Transfer assistance
- Walker & wheelchair support
Specialized care
From$30 per hour
$30–$38 per hour · 3-hour minimum visit
Dementia, post-hospital recovery, palliative support and overnight attendant care.
- Dementia & Alzheimer's
- Post-hospital recovery
- Overnight attendant care
- Palliative support
Supported by and working alongside
Questions
Answers, before you have to ask.
How quickly can care start?
For most standard requests we can complete the assessment within 2 business days and begin care within 3 to 5 days. Urgent hospital discharges are prioritised — call us and say it is a discharge.
What does it cost, and what is the minimum?
Rates run from $19/hour for companionship to $38/hour for specialized care, depending on the service and the caregiver's qualifications. The minimum booking is 3 hours per visit. There is no membership fee and no lock-in contract. Overnight, live-in and statutory holiday rates differ — the written care plan sets out every number before you commit.
Is any of this covered by government funding or insurance?
In Ontario, publicly funded home care is arranged through Ontario Health atHome, and eligibility and hours are decided by them, not by us. Private home care may also be covered under extended health benefits, veterans' benefits, or a long-term care insurance policy. We will tell you what to ask for, and we will not pretend to know your coverage — check with your plan administrator.
Do we get the same caregiver every visit?
That is the design. You are matched with a primary caregiver, with a named backup introduced in advance for illness and vacation. If the match is not right, tell us and we re-match at no cost.
Not sure what level of care you need?
Neither are most families when they call. That is what the free assessment is for — a nurse tells you honestly what is needed, including when the answer is “less than you think”.